Designing a system for creating and governing financial instrument records used across credit rating workflows.

Designed an AI-guided troubleshooting experience that helps users diagnose and resolve home appliance issues quickly and confidently.

Drove design system component and pattern enhancements by conducting structured usability testing.

Designed conditional form systems and error validation for mortgage origination inside Salesforce CRM.

Built a localized banker landing page to improve trust and lead conversion for agents and clients.

Redesigned intranet navigation and homepage for 75,000+ employees.